Account &
Data Deletion
This is the official, publicly accessible data-deletion instructions page for Sollo, a service operated by Sollo LLC. It explains how to delete a Sollo account, how to request deletion of personal data, and how to remove data received through a Meta or Instagram connection. You do not need to be logged in to read or use these instructions.
Use the account dashboard when you can sign in:
- Sign in to Sollo.
- Open Account Settings.
- In the Delete Account section, select Request Account Deletion.
- Confirm that you understand the deletion is permanent, enter your password, and submit the request.
Your request is placed in Sollo's deletion queue for review and processing. Once completed, you will lose access to the account and the deletion cannot be reversed.
Email contact@sollo.ai from the address registered to your Sollo account with the subject Account Deletion Request.
Include your registered email address and, if available, your Sollo username. We may ask for limited additional information to verify that you own the account before deleting it.
Never send your password, Meta access token, or payment-card details by email.
You may request deletion of data received from Meta or Instagram without deleting the rest of your Sollo account.
- Email contact@sollo.ai from your registered Sollo email address.
- Use the subject Meta Data Deletion Request.
- Include your registered Sollo email address and the Instagram username connected to Sollo. Do not include your password or access token.
After ownership verification, we will delete the connected Instagram account identifier, username, profile-picture URL, stored access token, automation rules, comment content, commenter identifiers, and related delivery records held by Sollo for that connection.
In Sollo, selecting Disconnect for an Instagram connection immediately clears the stored access token, disables the connection, and switches off its automation rules. The rule configuration is kept so you can reconnect later.
Use the Meta Data Deletion Request process above if you want Sollo to erase the connection and its retained configuration and records.
You can also revoke Sollo's permissions from Instagram:
- Open Instagram and go to Settings and activity.
- Open Website permissions, then Apps and websites.
- Select Active, find Sollo, and choose Remove.
See Instagram's official Apps and websites guide if the menu labels on your device differ.
Revoking access prevents future access through that authorization. To ensure data already stored by Sollo is erased, also submit the Meta data-deletion request above or delete your entire Sollo account.
- Your Sollo sign-in and access to saved projects, chats, preferences, settings, and connected integrations are removed when the deletion is processed.
- Connected Instagram credentials and associated Instagram automation data are deleted with the Sollo account.
- Deletion does not create a refund for prepaid fees. If you have an active paid subscription, cancel it from your billing settings before submitting the deletion request.
- Limited records may be retained where required for legal, tax, accounting, fraud-prevention, or security purposes. Billing records are retained as described in our Privacy Policy.
- Residual copies in backups are retained for up to 30 days after deletion from primary systems, as described in our Privacy Policy.
We process verified deletion requests without undue delay and within the time required by applicable law. Time needed to verify ownership or resolve an active billing or security issue may affect processing.
To ask for an update, reply to your original request email so our team can match it to your case. For any deletion or privacy question, contact contact@sollo.ai.
For more information about collection, use, sharing, security, and retention, read our Privacy Policy.