Terms of Use

These Terms of Use ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Sollo LLC ("Sollo," "Company," "we," "us," or "our"), a Wyoming limited liability company, governing your access to and use of the Sollo AI Operating System platform, including all associated AI agents, automation tools, APIs, websites, mobile applications, and related services (collectively, the "Services"). BY ACCESSING OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICES. We reserve the right to modify these Terms at any time, and your continued use of the Services constitutes acceptance of any modifications.

Eligibility

• You must be at least 18 years of age and have the legal capacity to enter into binding contracts
• If using the Services on behalf of a business entity, you represent and warrant that you have authority to bind that entity to these Terms
• You must not be located in, or a resident of, any country subject to U.S. trade sanctions or embargoes
• You must not have been previously banned or removed from the Services

Account Security

• You are solely responsible for maintaining the confidentiality of your account credentials
• You are fully responsible for all activities that occur under your account, whether or not authorized by you
• You must immediately notify us of any unauthorized access to or use of your account
• We are not liable for any loss or damage arising from your failure to protect your account credentials

Sollo provides an AI-powered operating system designed for business automation and operational efficiency. The Services may include:

• AI agents and automation tools for business process management
• Data analytics, reporting, and business intelligence features
• Content generation and communication automation
• Integration capabilities with third-party services
• Consulting and strategic advisory services

Service Availability

• Services are provided on an "as available" basis and may be modified, suspended, or discontinued at any time without notice
• We do not guarantee uninterrupted, timely, secure, or error-free operation of the Services
• Scheduled and unscheduled maintenance may occur without prior notice
• Features and functionality may vary by subscription tier and may change without notice

Payment Terms

• All fees are quoted and payable in U.S. dollars unless otherwise specified
• Subscription fees are billed in advance on a recurring basis (monthly or annually) as selected
• All payments are processed through Stripe, Inc. or other designated third-party payment processors
• By providing payment information, you authorize us to charge all fees to your designated payment method
• You are responsible for providing accurate and complete billing information and keeping it current

Price Changes

• We reserve the right to change pricing at any time with 30 days' notice for existing subscribers
• Price changes take effect at the start of the next billing cycle following notice
• Continued use of the Services after a price change constitutes acceptance of the new pricing

Refund Policy

• ALL FEES ARE NON-REFUNDABLE except as expressly set forth herein or required by applicable law
• No refunds will be provided for partial months, unused features, or early termination
• Chargebacks or payment disputes may result in immediate account suspension or termination
• We reserve the right to pursue collection of unpaid fees through all available legal means

Taxes

• All fees are exclusive of applicable taxes, levies, or duties
• You are responsible for paying all taxes associated with your use of the Services
• If we are required to collect taxes, they will be added to your invoice

Nature of AI Services

• AI-generated outputs are produced by machine learning systems and are not reviewed by humans unless explicitly stated
• AI outputs may contain errors, inaccuracies, biases, or inappropriate content
• AI systems may produce different outputs for identical inputs due to the probabilistic nature of machine learning
• We do not guarantee the accuracy, completeness, reliability, or suitability of any AI-generated content

User Responsibility for AI Outputs

• YOU ARE SOLELY RESPONSIBLE for reviewing, verifying, and validating all AI-generated outputs before use
• You must not rely on AI outputs for critical decisions without independent verification
• You are responsible for ensuring AI outputs comply with applicable laws and regulations
• You assume all risk associated with the use of AI-generated content in your business operations

No Professional Advice

• AI outputs do not constitute legal, financial, medical, tax, accounting, or other professional advice
• You should consult qualified professionals for matters requiring professional judgment
• We are not responsible for decisions made based on AI outputs

Your Content

• You retain ownership of content you upload to the Services ("User Content")
• By uploading User Content, you grant us a worldwide, non-exclusive, royalty-free, sublicensable license to use, store, process, reproduce, modify, and display such content solely for the purpose of providing and improving the Services
• You represent and warrant that you have all necessary rights to grant this license

User Responsibilities

• You are solely responsible for all User Content and its legality, reliability, and appropriateness
• You must maintain your own backups of User Content; we are not responsible for data loss
• You must ensure User Content does not violate third-party rights or applicable laws
• You are responsible for obtaining all necessary consents for any personal data you upload

Data Processing

• We may process User Content using AI systems to provide the Services
• We may use anonymized and aggregated data for analytics, research, and service improvement
• We may retain data as required by law or legitimate business purposes after account termination

You agree not to use the Services to:

• Violate any applicable law, regulation, or third-party rights
• Engage in fraud, deception, or misleading practices
• Generate, distribute, or promote illegal, harmful, abusive, harassing, defamatory, or discriminatory content
• Create or distribute malware, viruses, or other harmful code
• Attempt to gain unauthorized access to the Services or other systems
• Interfere with or disrupt the Services or servers
• Reverse engineer, decompile, or disassemble any aspect of the Services
• Scrape, harvest, or collect data from the Services without authorization
• Use the Services to train competing AI models without express written consent
• Resell, sublicense, or redistribute the Services without authorization
• Circumvent usage limits, quotas, or other technical restrictions
• Use AI outputs to impersonate real individuals or create deepfakes without consent
• Generate content that violates intellectual property rights
• Use the Services for any purpose that could harm minors

Our Intellectual Property

• The Services, including all software, algorithms, AI models, designs, text, graphics, logos, and trademarks, are owned by or licensed to Sollo
• Nothing in these Terms grants you any right, title, or interest in our intellectual property except the limited license to use the Services
• You may not use our trademarks, logos, or branding without prior written consent

AI Output Ownership

• Subject to your compliance with these Terms and applicable law, you may use AI outputs generated using your inputs for your business purposes
• We make no representations regarding the intellectual property status of AI outputs
• You are solely responsible for determining the ownership and protectability of AI outputs
• AI outputs may not be eligible for copyright protection in certain jurisdictions

Feedback

• Any feedback, suggestions, or ideas you provide about the Services become our property
• We may use feedback for any purpose without compensation or attribution to you

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
• WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR TRADE USAGE
• WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR VIRUS-FREE
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT OR AI OUTPUTS
• WARRANTIES THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS
• WARRANTIES THAT DEFECTS WILL BE CORRECTED
• WARRANTIES REGARDING THE RESULTS OBTAINABLE FROM USE OF THE SERVICES

YOU ACKNOWLEDGE THAT AI SYSTEMS ARE EXPERIMENTAL IN NATURE AND MAY PRODUCE UNEXPECTED, INACCURATE, OR INAPPROPRIATE RESULTS. YOU USE THE SERVICES AT YOUR OWN RISK.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM US OR THROUGH THE SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

Exclusion of Damages

• IN NO EVENT SHALL SOLLO, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES
• THIS INCLUDES, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES
• THIS APPLIES REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES

Liability Cap

• OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00)

Specific Exclusions

• We are not liable for any harm, loss, or damage resulting from AI-generated outputs or automated decisions
• We are not liable for business losses, lost profits, lost data, business interruption, or reputational harm
• We are not liable for third-party actions, products, or services
• We are not liable for your failure to maintain adequate backups of your data
• We are not liable for unauthorized access to your account due to your negligence
• We are not liable for service interruptions, downtime, or technical failures

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

You agree to defend, indemnify, and hold harmless Sollo, its affiliates, and their respective directors, officers, employees, agents, licensors, and service providers from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your access to or use of the Services
• Your violation of these Terms
• Your violation of any law or regulation
• Your violation of any third-party rights, including intellectual property, privacy, or publicity rights
• Your User Content or data
• Your use of AI outputs generated through the Services
• Any claims by your employees, contractors, customers, or end users
• Any disputes between you and third parties arising from your use of the Services

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, at your expense. You agree to cooperate with our defense of such claims.

Termination by You

• You may terminate your account at any time through your account settings or by contacting us
• Termination does not entitle you to any refund of prepaid fees
• You remain liable for all charges incurred prior to termination

Termination by Us

• We may suspend or terminate your access to the Services immediately, without prior notice or liability, for any reason whatsoever, including but not limited to breach of these Terms
• We may terminate accounts that are inactive for extended periods
• We may terminate the Services entirely at any time with or without notice

Effect of Termination

• Upon termination, your right to use the Services ceases immediately
• We may delete your account and all associated data after termination
• Provisions that by their nature should survive termination shall survive, including ownership, warranty disclaimers, indemnification, and limitations of liability

Mandatory Arbitration

• ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL BE RESOLVED BY BINDING ARBITRATION, rather than in court
• Arbitration shall be conducted by a single arbitrator under the rules of the American Arbitration Association (AAA)
• The arbitration shall take place in Sheridan, Wyoming, or another mutually agreed location
• The arbitrator's decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction

Class Action Waiver

• YOU AGREE THAT ANY CLAIMS MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING
• The arbitrator may not consolidate claims or preside over any form of class or representative proceeding

Exceptions

• Either party may seek injunctive relief in any court of competent jurisdiction for intellectual property infringement or unauthorized access
• Claims within the jurisdiction of small claims court may be brought in such court

Opt-Out

• You may opt out of this arbitration agreement by sending written notice to legal@sollo.ai within 30 days of first accepting these Terms

• These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions
• For any matters not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Sheridan County, Wyoming
• You waive any objection to venue in such courts
• The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms

• We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, epidemics, pandemics, strikes, labor disputes, power outages, internet or telecommunications failures, cyberattacks, or third-party service provider failures
• During any force majeure event, our obligations shall be suspended for the duration of the event

• The Services may integrate with or provide links to third-party services, websites, or applications
• We do not control, endorse, or assume responsibility for any third-party services
• Your use of third-party services is subject to their respective terms and privacy policies
• We are not liable for any damages or losses caused by third-party services
• Third-party payment processing is provided by Stripe, Inc. and is subject to Stripe's terms of service

• We reserve the right to modify these Terms at any time in our sole discretion
• Material changes will be posted on our website or communicated via email
• Your continued use of the Services after changes are posted constitutes acceptance of the modified Terms
• If you do not agree to the modified Terms, you must stop using the Services
• It is your responsibility to review these Terms periodically

Entire Agreement

• These Terms, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and Sollo regarding the Services

Severability

• If any provision of these Terms is held to be invalid or unenforceable, such provision shall be modified to the minimum extent necessary, and the remaining provisions shall continue in full force and effect

Waiver

• Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision

Assignment

• You may not assign or transfer these Terms or your rights hereunder without our prior written consent
• We may assign these Terms without restriction

No Agency

• Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and Sollo

Notices

• We may provide notices to you via email, posting on the Services, or other reasonable means
• Notices to us must be sent to legal@sollo.ai or our physical address

Export Compliance

• You agree to comply with all applicable export and import laws and regulations
• You may not use the Services if you are prohibited from receiving U.S.-origin products or services

For questions about these Terms of Use, contact us at:

Sollo LLC
30 North Gould Street
Sheridan, WY 82801
United States

Legal Inquiries: legal@sollo.ai
General Inquiries: contact@sollo.ai