Privacy Policy

Sollo LLC ("Sollo," "we," "us," or "our") operates an AI Operating System designed to empower solo entrepreneurs and one-person businesses with enterprise-level capabilities. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered platform, including all associated AI agents, automation tools, data analytics services, APIs, websites, and related offerings (collectively, the "Services"). This Privacy Policy is incorporated into and subject to our Terms of Use. Given the sensitive nature of business data processed through our platform, we are committed to the highest standards of data protection and transparency.

Personal Information

• Contact details: name, email address, phone number, company name, and job title
• Account credentials: username, password (encrypted), and authentication data
• Billing information: payment card details, billing address, and transaction history (processed via secure third-party payment processors)
• Communication records: emails, call recordings (with consent), chat logs, and support tickets

Business Data

• Operational data: business processes, workflows, and organizational structures you input into our platform
• Financial metrics: revenue data, expense tracking, KPIs, and performance indicators you choose to analyze
• Strategic documents: business plans, project documentation, and strategic frameworks processed by our AI systems
• Customer data: information about your customers that you upload for CRM, marketing automation, or customer service purposes
• Employee/contractor data: information about team members for HR automation and workforce management features

AI Interaction Data

• Prompts and queries: text, voice commands, and instructions you provide to our AI agents
• AI-generated outputs: reports, analyses, recommendations, and content created by our AI systems for you
• Agent activity logs: records of actions taken by AI agents on your behalf
• Training feedback: corrections, ratings, and feedback you provide to improve AI performance

Technical Data

• Device information: IP address, browser type, operating system, and device identifiers
• Usage analytics: feature usage patterns, session duration, and interaction metrics
• Integration data: API connections, third-party service credentials, and webhook configurations
• Cookies and tracking technologies: session cookies, persistent cookies, and similar technologies

Service Delivery

• Operate and maintain our AI Operating System and all associated AI agents and tools
• Execute automated business processes, data analysis, and AI-driven recommendations
• Provide modular systems, data signals, and delivery engines as described in our service offerings
• Enable AI agents to perform tasks such as customer service automation, content generation, financial analysis, and operational management

Platform Improvement

• Train and improve our AI models to provide more accurate and relevant outputs (using anonymized and aggregated data only, unless you explicitly opt-in to contribute your data)
• Develop new features, tools, and AI capabilities
• Analyze usage patterns to optimize user experience and platform performance
• Conduct research and development for AI advancement

Business Operations

• Process payments and manage subscriptions
• Provide customer support and respond to inquiries
• Send service-related communications, updates, and security alerts
• Enforce our terms of service and protect against fraud or abuse

Legal Compliance

• Comply with applicable laws, regulations, and legal processes
• Respond to lawful requests from public authorities
• Protect our rights, privacy, safety, or property

AI Processing Transparency

• Our AI agents process your data to execute tasks, generate insights, and automate business functions
• AI decisions that significantly affect your business are logged and can be reviewed upon request
• You retain full ownership of all outputs generated by our AI systems using your data

Data Isolation

• Your business data is logically isolated from other customers' data
• AI models do not learn from your specific business data unless you explicitly opt-in to our model improvement program
• Custom AI agents trained on your data remain exclusive to your account

Human Oversight

• Critical AI-driven actions can be configured to require human approval
• You can set boundaries and limitations on AI agent autonomy
• Audit trails are maintained for all significant AI actions

Storage Infrastructure

• Data is stored on secure cloud infrastructure with SOC 2 Type II certified providers
• Primary data centers are located in the United States, with options for EU data residency upon request
• All data is encrypted at rest using AES-256 encryption and in transit using TLS 1.3

Security Measures

• Multi-factor authentication (MFA) available and recommended for all accounts
• Regular security audits, penetration testing, and vulnerability assessments
• Access controls based on principle of least privilege
• 24/7 security monitoring and incident response capabilities
• Regular employee security training and background checks

Retention Periods

• Active account data: retained for the duration of your subscription plus 90 days
• Billing records: retained for 7 years as required by law
• AI interaction logs: retained for 12 months, then anonymized or deleted
• Backup data: retained for 30 days after deletion from primary systems

We Never Sell Your Data

• We do not sell, rent, or trade your personal or business information to third parties for marketing purposes
• We do not share your data with data brokers or advertising networks

Service Providers

• Cloud infrastructure providers (AWS, Google Cloud, or similar)
• Payment processors (Stripe or similar PCI-DSS compliant providers)
• Analytics services (for aggregated, anonymized usage data only)
• Customer support tools and communication platforms
• AI model providers (data shared only as necessary to process your requests, subject to data processing agreements)

Legal Disclosures

• When required by law, subpoena, or court order
• To protect our rights, property, or safety, or that of our users
• In connection with a merger, acquisition, or sale of assets (with notice to you)

With Your Consent

• Third-party integrations you authorize (CRM systems, accounting software, etc.)
• Partners or collaborators you explicitly approve

Access & Portability

• Request a copy of all personal and business data we hold about you
• Export your data in machine-readable formats (JSON, CSV)
• Access logs of AI agent activities performed on your behalf

Correction & Deletion

• Update or correct inaccurate personal information
• Request deletion of your account and associated data ("right to be forgotten")
• Remove specific data from AI training sets (if opted-in)

Control & Restrictions

• Opt-out of non-essential communications and marketing emails
• Restrict certain types of data processing
• Disable specific AI features or agents
• Configure data retention preferences within platform limits

Objection

• Object to automated decision-making and request human review
• Withdraw consent for optional data processing activities

• Essential cookies: Required for platform functionality, authentication, and security
• Analytics cookies: Help us understand how users interact with our platform (can be disabled)
• Preference cookies: Remember your settings and customizations
• We do not use third-party advertising cookies or cross-site tracking
• You can manage cookie preferences through your browser settings or our cookie consent banner

• Sollo LLC is based in Wyoming, United States
• If you are located outside the US, your data may be transferred to and processed in the United States
• We implement appropriate safeguards for international transfers, including Standard Contractual Clauses (SCCs) for EU data subjects
• EU customers may request data residency within the European Economic Area

• Our services are designed for business use and are not intended for individuals under 18 years of age
• We do not knowingly collect personal information from children
• If we learn we have collected data from a child, we will delete it promptly

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected and how it is used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at privacy@sollo.ai

• We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements
• Material changes will be communicated via email or prominent notice on our platform
• Continued use of our services after changes constitutes acceptance of the updated policy
• Previous versions of this policy are available upon request

For privacy-related questions, data requests, or concerns, contact us at:

Sollo LLC
30 North Gould Street
Sheridan, WY 82801
United States

Email: privacy@sollo.ai
General Inquiries: contact@sollo.ai

We aim to respond to all privacy inquiries within 30 days.